Warranty & Refund Policy

At Ugreen Sri Lanka Official Store, we are committed to providing you with high-quality products. If you experience any issues with your purchase, our Warranty & Refund Policy ensures that your rights are protected. Please read the following terms carefully:

Warranty Policy

1. Warranty Coverage

Our warranty applies exclusively to manufacturing defects and does not cover damages caused by misuse, accidents, or external factors such as water or fire damage.
The warranty will be void if the Ugreen Sri Lanka Official Store warranty sticker is removed or illegible. Customers must bring the physical purchase invoice to claim the warranty.

2. Warranty Process

Processing Time: Warranty claims may take up to 3–7 working days for evaluation and processing.
Products must be returned with the original box and all included accessories.

3. Resolution Options for Defective Products

Repair: If the issue is minor, we may offer to repair the product.
Replacement: In case of a major defect, we will replace the product with a new one.
Credit Note: A credit note may be issued for future purchases if a replacement is not possible.

4. Non-Warranty Situations

Physical damages, water damage, cosmetic damage, incorrect usage, or any other damages not related to manufacturing defects will not be covered under the warranty.

Refund Policy

Refund Eligibility

Refunds are not processed for any payment method, including:

Koko Pay
Mintpay
Bank Transfers
Card Payments (Credit/Debit)
All other payment methods

Cash refunds are not provided under any circumstances.

Refunds or exchanges are only processed in cases of manufacturing defects or if the product is found to be faulty after an inspection by our technical team.

2. Non-Returnable Items

Returns or exchanges will not be processed for: Change of mind. / Incorrect purchase of the wrong device or color.

3. Shipping and Returns

Customers are responsible for all shipping charges related to the warranty claim process.
We recommend using a trackable shipping method when returning items for warranty processing.

4. Collection of Replacements

If your product is exchanged, you must collect the replacement within one month from the date the defective product was returned.
Replacements will not be issued if the collection period exceeds one month.